Frequently Asked Questions

NO, our published lead times do not include transit time to the delivery location.

Transit time varies based on the delivery destination after leaving our facility in Sutton, Massachusetts. For more specific estimates, please contact us with the delivery ZIP code.

Yes! Source International’s Quick Ship Program offers fast and reliable delivery – shipping within 5 business days of receiving a clean, credit-approved purchase order. We’re excited to make seven of our most popular seating solutions available through this program. To participate:

• Purchase orders must clearly state “QUICK SHIP”.
• Lead time is calculated from the date the order is confirmed as clean and credit approved.
• Once entered, no changes can be made to Quick Ship orders.
• All Quick Ship items ship FOB Destination from Sutton, MA.

Freight Policy:

• Orders under $7,500 will incur a minimum freight charge of $225.
• Orders over $7,500 will be charged 3% of net for freight.
• These terms apply to shipments within the contiguous U.S.
• Source International reserves the right to determine the carrier and shipping method.

For speed, simplicity, and style—Quick Ship keeps your projects moving.

Our typical lead time is 4–6 weeks. While we strive to maintain consistent timelines, occasional delays can occur due to supply chain factors. For the most accurate and up-to-date information, please refer to our lead time webpage, updated live daily.

All Source International products ship from our facility in Sutton, Massachusetts.

We recommend contacting the specific textile manufacturer directly to request fabric samples for the most accurate and timely delivery.

Please send your COM fabric or COL leather to:

Source International
17 Gilmore Drive
Sutton, MA 01590

Not all fabrics are suitable for all products. To ensure the selected textile is compatible, we require all fabrics to be tested and approved before an order is placed. You can search our list of pre-approved textiles here.

To submit a fabric for testing, please send an 8" x 8" swatch, along with the product model and your contact information. Testing results will be emailed to you within 48 hours of receipt. Please send fabric samples to:

Source International
17 Gilmore Dr.
Sutton, MA 01590

While we make every effort to keep our approved textiles list up to date, our upholstery methods may evolve, and as such, our approvals are provisional. We reserve the right to withdraw approval at any time to ensure the highest standards of quality and construction.

We do not stock fabrics at this time. All of our products are made to order according to your specific fabric selections and individual specifications, which are ordered from the respective textile company upon order placement.

Approved fabrics have been tested specifically for use on our chairs to ensure compatibility and performance. In contrast, graded in fabrics are provided for pricing purposes only and have not undergone the same testing for suitability on our products.

Learn more about our Fabric Program.

We do not have an official credit card form for order processing or billing purposes.

To make a payment, please contact Vendor Relations at 800-722-0474, ext. 131 or via email at vr@sourceinternationaldesign.com.

To establish a credit account, please reach out to Vendor Relations at vr@sourceinternationaldesign.com. To open a new account, kindly complete the New Account Form.

Ordering finish samples is quick and easy through our literature site. This user-friendly platform allows you to request multiple Source surface material samples at once, making the process efficient and convenient.

To learn more about Source International’s commitment to sustainability and environmental responsibility, please visit the Sustainability section of our website for detailed information and resources.

We’re sorry, but because all of our products are made to order, we are unable to accept returns. We recommend reviewing all specifications carefully before placing your order, and our team is always here to help ensure accuracy and satisfaction prior to production.

Yes, replacement parts can be ordered by contacting our Quality Assurance Team at qa@sourceinternationaldesign.com.

For warranty claims, please contact our Quality Assurance team directly at QA@sourceinternationaldesign.com. We’re here to assist you and ensure a smooth resolution.

View our warranty here.

Most Source products ship fully assembled. However, some swivel chairs require light assembly—typically attaching the base and casters.

We request that you contact Customer Service for additional information pertaining to CAL 117 requirements.

To arrange a product sit-test, please contact your local representative. View our list of representatives here.

To purchase Source products, please reach out to your local representative who can provide dealer recommendations.

You can find all care and maintenance information here.