The customer’s complete satisfaction is our goal. All chairs are guaranteed against structural failure for a lifetime of normal commercial use by the original purchaser. All mechanisms and controls are guaranteed for a full five years and all upholstered materials for a full three years of normal commercial use (single shift) or a prorated equivalent for multi-shift use.
RETURNS AND ALLOWANCES
No merchandise may be returned without a return authorization and shipping instructions. No credit or allowance will be given for repairs to defective materials unless Source International has given authority to make such repairs.
SHIPMENT AND RISK OF LOSS
All shipments are made F.O.B. factory with full freight allowed within the 48 contiguous states. Source International reserves the right to select method of shipment and carrier.
All prices include freight to the destination (tailgate, within the 48 contiguous states). All published prices are recommended retail prices. Applicable sales taxes are additional. Prices are subject to change without notice.
Net 30 days, with established credit. Until credit is approved, a fifty percent deposit must be sent with the order, the balance is due prior to shipment.
ACKNOWLEDGEMENTS AND CANCELLATIONS
All orders will be acknowledged in writing. Cancellations cannot be accepted once orders have entered production.
CUSTOMER’S OWN MATERIAL
C.O.M. fabric must be approved prior to acceptance of the order. The material must be provided in 54” wide continous yardage. All fabric will be directionally cut straight off the bolt unless otherwise specified. A C.O.M. form must be filled out and submitted along with purchase order. Yardage requirements listed are for small patterns or plain materials. The material must be shipped to the factory prepaid and with proper reference to the order. Source International is not responsible for appearance, performance or durability of C.O.M.
Wood finish names such as Mahogany and Cherry describe color only, not wood species. Finishes are applied to maple or similar woods. Wood surfaces have natural variations in grain and porosity and absorb finishes differently which may result in variations of final color.
PAINTED WOOD FINISHES
Please note the Lifetime Structural Warranty does not apply to painted finishes. Painted finishes should be specified with consideration of the environment they will occupy. Although a clear sealer coat is applied during production these finishes are topical and they can scratch, dent or mark if treated in a rough manner. If left in direct sunlight for extended periods of time you will notice the color will fade and/or change.